Privacy Policy

Overview

Please carefully read and review our Privacy Policy and Terms & Conditions before using our website/app. By clicking “I agree”, or by accessing the website (“Web”) or application ("App"), you hereby acknowledge that you have read, understood, and agreed to be bound by our Privacy Policy and Terms & Conditions.

Your submission of information to XFINITY ENERGIES PRIVATE LIMITED ("CXC ChargeXchange") constitutes your consent to the processing of such information in accordance with the terms of this policy. We respect the privacy of our users and are committed to taking all reasonable precautions to protect the personal information ("Information") of the users and visitors of the CXC ChargeXchange Web/App.

This policy governs the processing, storage, and access to Information as necessary for lawful and/or contractual obligations with XFINITY ENERGIES PRIVATE LIMITED, or as otherwise required in the ordinary course of business.

Applicability

This policy is applicable to all users of the CXC ChargeXchange Web/App.

User Consent

Our Privacy Policy ("Policy") may be updated at any time without prior notice. It is your responsibility to review this Policy periodically to remain informed of any changes. If you do not agree with these terms, you must refrain from using or accessing our Web or App.

Data Collection Practices

When you utilize our Web or App, we collect and store personal information and vehicle-related data that you provide. XFINITY ENERGIES PRIVATE LIMITED collects personally identifiable information, such as your Email address, Name, Mobile Number, and Photo, when you create an account with us. By interacting with the platform, you grant us the right to utilize your contact information for the purpose of sending notifications, updates, news, or offers based on your activities and interests.

In addition, we collect the following to operate our Services:

• Precise Location Data: Used to enable location-based features such as charger discovery, navigation, and charging services.
• Wallet and Payment Transaction Records: Used to process wallet recharges, payments, and refunds.
• Charging Session History: Used to maintain your usage history and provide support.
• Support-Related Information: Collected when you contact our customer support team.

Purpose of Data Processing

XFINITY ENERGIES PRIVATE LIMITED shall collect and utilize Information for the following purposes:

• Enhancing Services, Usability, and Features tailored to your needs.
• Development and Optimization of the EV charging network platform.
• Usage Analysis, troubleshooting, and problem resolution.
• Fraud Prevention, compliance check, and security management.
• Processing orders, wallet recharges, and executing contractual obligations.

Disclosure of Information

XFINITY ENERGIES PRIVATE LIMITED is committed to safeguarding your privacy and will not disclose any personally identifiable information (including, but not limited to, Name, Email address, and Photo) to any third party for advertising, marketing, or profiling purposes. We may share limited usage and device information with trusted third-party service providers who process it solely on our behalf to help us operate, monitor, and improve our Services, or as otherwise required by law.

Analytics and Third-Party SDKs

Our App integrates Firebase Analytics and Mixpanel to help us monitor application performance, analyze usage patterns, and improve the overall user experience. These providers may collect aggregated usage and device information on our behalf. We do not use this data for advertising, cross-app behavioral tracking, or targeted marketing.

Third-Party Websites and Services

Our Web/App may include links to external websites. The User shall access and use such links at their own discretion and risk. We assume no responsibility for the privacy practices or content of third-party systems.

Data Security Measures

Our Web/App employs reasonable and legally compliant security measures to safeguard against the loss, misuse, and alteration of information under our control.

Account Cancellation, Data Deletion, and Information Retention

If you wish to cancel your account or request that we cease using your information, please contact us at support@cxcchargexchange.com. Even after account termination, we will retain your Protected Information and Usage Information (including geo-location, trip history, and transaction history) as long as necessary to comply with legal/regulatory obligations, resolve disputes, and prevent fraud.